Refund Policy

Due to the perishable nature of our products, all food sales are final. We will replace any item(s) if they are damaged during transit by our team. We are not responsible for any orders placed via third-party delivery apps (UbearEats, GrubHub, DoorDash, etc.), if damages occur, please contact app support. Please inspect the contents of your order as soon as it arrives and store them properly as instructed. Any negligence during receiving and storage will void your claim for a replacement.

We do not offer refunds or replacements for orders where the customer gives incorrect order information. Customers are fully responsible for the orders they place and the details given including all order requests, details, and personal information.

Claims must be submitted within 24 hours of delivery. We may ask for photos of your order to support your claim for damages. We also ask that you not consume any product you’re filing a claim for. Please place items back in their original packaging and we will schedule a time to pick up your order. By consuming or disposing of your order, you accept its condition and void any claims for damages.

We are not responsible for damage or loss as a result of shipments being returned to us due to an incorrect address supplied to us or for the inability of a recipient to receive the package on the day you specify.

We have no control over third-party carriers (UPS, Fed-Ex, USPS) once your order has been received for shipping and during transport. For freshness, we highly urge you to make the necessary arrangements to have someone available to receive your order.

If your gift is returned to us because of an incorrect address provided by you, we must dispose of the contents due to its perishable nature and you will not be offered a refund or replacement. If you’d like to reship your order, you will have to place a new order.

Replacements and refunds are at the discretion of Ivy Bakery. Refunds for damaged goods can only be credited to the originating credit card. Subscriptions will be refunded only for the unused portions.

Refunds may take 5-8 business days (not including holidays) to clear with your credit card company or bank. Please contact them directly for the status of your refund.

To start a refund or replacement please fill out the form below and we will contact you shortly.